TERMS & CONDITIONS

Shipping & Delivery

 

  • If your order is placed after 3pm it will be processed the next business day.
  • Please allow up to 3 business days for your order to arrive if you order within the UK.
  • If you need your item quickly, please email us at [email protected] and order before 12pm. We will try our best to post your item the same day for next day delivery.
  • Most in-stock items are shipped within 24 hours and will arrive to a UK address within two business days however, occasionally due to situations beyond our control some orders may take longer.
  • All international orders are either sent by Royal Mail or DHL Express. You get to choose your delivery method upon checkout.
  • Shipments outside of the EU may be subject to import duties and taxes, which are the responsibility of the recipient. Rates vary by country and by what was ordered so we are not able to supply an estimated cost. We suggest you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. 
  • We do not offer refunds on shipping, tax and duties for returns. Exchanges are processed with free shipping.

 

Promotions

 

Please note: Gift cards are non-returnable and cannot be exchanged for cash.

     

    Faulty Items

    • Goods are classified as faulty if they are received damaged or if a manufacturing fault occurs within 3 months of purchase.
    • Items that are damaged as a result of normal wear and tear are not considered to be faulty.
    • If an item becomes faulty after a period of time then please contact customer services before returning it. We will replace the item at our discretion.

     

    SWAP Protect

    • When placing your order you may opt in or out of Package Insurance, if you opted in for Package Insurance and paid for the Insurance this section applies to you.
    • Parcel package protection powered by Swap Protect.
    • Easy and Fast issue resolution for any parcel lost, stolen or damaged in transit. We have your back. If your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with Swap. New items are shipped immediately, at no cost to you, upon approval.
    • Claims for packages marked "delivered must be filed after 3 days and before 30 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") in must be filed after 5 days and within 30 days from the last checkpoint. All claims must be filed within 30 days of the order date.
    • All orders where package protection is purchased at checkout will be 100% carbon neutral. We purchase carbon credits through our partner Tree Nation to help reforest the globe.
    • For more information on SWAP Protect, please see: SWAP Protect Official Site.